·         Office Supplies UK Ltd operates londonstationery.co.uk  as a ‘Business to Business’ website. All orders placed on this site are accepted on business terms and as such are not governed by Distance Selling Regulations. Members of the public can order on the site but it will be treated as a business to business transaction.

·         Goods are subject to availability and may vary slightly from those advertised

·         You must decide before ordering that the goods are suitable for your needs

·         Please note that we reserve the right to cancel or refuse orders for items shown on the website with an incorrect price or with any incorrect information.

·         No contract is made with you until we have dispatched the goods.

·         Our advertised goods do not include VAT and Delivery.

·         We accept payment for orders online by credit or debit card. These transactions are charged for at the point of ordering and not on dispatch of goods

·         Bank Transfer and cheque payments can be made with prior consent, contact Customer Services.

·         Goods purchased on account must be paid within the agreed Payment Term. Where appropriate, we may share customer credit history with the relevant credit agencies.           

·         Office Supplies (UK) will retain ownership of all goods until they have been paid for in full. If payment is not made, we can retrieve the goods with a view to reselling. If this is not possible, we reserve the right to seek compensation for any losses in respect of the transaction with you.

·         Under the ‘Late Payment of Commercial Debts Regulations 2002’ we can exercise our statutory right to charge interest and an administration charge on all invoices overdue.

·         All deliveries are made by courier and must be signed for

·         It is the customer’s responsibility to check the goods on delivery and all damages/ shortages must be reported within 3 days of the signed delivery being made

·         Unless a timed delivery is offered and selected at the checkout, all deliveries will be made between 8.30am and 6pm Monday to Friday. It is the customer’s responsibility to ensure that someone is available to take delivery.

·         The customer is responsible for the accuracy of the invoice/delivery details they have provided and will be liable for any extra costs incurred if delivery has to be re-routed because of error on unavailability to take delivery.

·         The delivery charge stated on the website is for mainland UK deliveries only, with the exception of mainland areas in the Highland and the Moray  regions of Scotland. Unfortunately couriers charge a premium for deliveries to these areas which we must pass on to the customer to maintain our low price policy. The current charge is £25 and will take 2-3 days.

·         Delivery to the islands, including the Channel Islands, is charged at £25 per delivery and can take 2-3 days.

·         Furniture and other heavy items will be delivered to the ground floor only, unless a suitable lift is available.

·         Product descriptions are supplied by the manufacturers therefore Office Supplies (UK) Ltd cannot be held liable for any errors or omissions. If the customer needs further clarification on any item please call us and we will try and gain further information.

·         Damages or shortages must be reported within 3 days of the signed delivery

·         All goods are sold with the benefit of the manufacturer’s warranty and we will repair/replace any faulty item as appropriate to the item. E-mail Customer Services on the ‘Contact’ button for information on specific items.

·         Damaged/Faulty goods will be collected by courier. Customer services will arrange the uplift of goods, which must be available for collection in the original packaging together with all accessories and manuals. No goods should be sent back to our office.

·         Items which have been wrongly ordered (not required), can be returned to us via the courier service but this must be arranged by and with the consent of Customer Services. There will be a re-stocking fee of 15% of the value of the goods or £6.95, whichever is the higher and they must be returned, unused, in the original packaging and be fit for re-sale.  The original delivery charge is not refundable.

·         Items classed as ‘Not required’ can only be returned if the goods value is £20 or more.

·         If you return digital goods, please ensure that you have backed up your data. We will not be responsible for any data that is lost.

·         Please note that we do not accept returns of special purchase items, bespoke products, consumables, opened software- unless it is faulty, or software licences. We do not accept returns of foodstuff.

·         Amendments cannot be made to orders once they have been received by us as they are processed immediately for picking and despatch.

·         Orders cannot be cancelled once they have been processed by us. Please contact Customer Services who will advise you on procedure.  You may still be able to get a refund but could be liable for delivery/admin charges.

·         All communication from the customer regarding any orders placed, should initially be done by e-mail, quoting the order number, contact details and as much information regarding the query as possible.

·         We sometimes monitor or record telephone calls for training purposes

·         Office Supplies (UK) Ltd liability to the customer in respect of damage to tangible property resulting from its negligence or that of its employees is up to a maximum of £1,000,000 in respect of any one event or series of connected events arising from its performance or non-performance of the services.

·         Office Supplies (UK) Ltd accepts no liability for consequential or indirect loss or damage, corruption of data, loss of profits, revenue, business or goodwill or anticipated savings.

·         The customer should allow reasonable access to the site and ensure the site is a safe environment.

·         Properly maintain the equipment and software and regularly back up data

·         Check and sign for all deliveries by Internet Business Supplies (or its representatives)

·         We can only accept VAT Exempt orders by fax if they accompanied by the exemption certificate

·         All goods are despatched with a manufacturer’s warranty. Please note that we do not provide any warranties ourselves in respect of the goods and we exclude any warranties express or implied by statute, common law or of any other kind.

·         We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under  the Sale of Goods Act 1979. We do not accept any liability for indirect or consequential losses or loss of profit.

·         No personal details of customers are passed on to third parties

·         We sometimes offer free promotional gifts. If a free gift is offered by us and the goods are to be returned, the free item must also be returned and is subject to the same return terms